Frequently Asked Questions
Everything you need to know about your order and our collections.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.
What materials are used in your footwear and accessories?
Our collections are crafted using premium materials, including high-quality leather, sustainable fabrics, and artisan-inspired hardware designed for both comfort and style.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your foot or checking our conversion chart to ensure the perfect fit, as some styles may run true to size while others are more tailored.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order history and real-time status updates.